YOUR BPO PARTNER INCustomer SupportTech DevelopmentBack Office
OLYMP brings together global companies and the best talent Kosovo has to offer. We turn systemic challenges into professional opportunities.
At OLYMP, we see ourselves as more than an outsourcing provider; we are a dedicated partner invested in your success. Built on a foundation of stable teams and transparent processes, we focus on providing consistent, high-quality delivery.
By choosing OLYMP, you can grow sustainably and manage your resources more effectively without sacrificing quality.
We provide specialized support across Customer Care, Back Office Operations, and ICT Services, ensuring your essential functions are handled with expert care. Our model is centered on the strength of our people.
We believe in partnerships, not just contracts. By aligning our services with your vision, we provide long-term stability.
Web, Software & Cloud Solutions
OLYMP provides end-to-end digital solutions, from web apps to cloud infrastructure, ensuring efficiency, reliability, and scalability.
Web & Mobile Development
Build high-performance digital experiences for every screen.
The Tools: React, JavaScript, Node.js, HTML5
From sleek web interfaces to cross-platform mobile apps, we build for speed and scalability.
Software Engineering
Custom-built logic designed to handle your business complexity.
The Tools: Java, Python, Backend APIs
Robust, secure software solutions tailored to automate your unique internal workflows.
Data Architecture & ETL
Turn your raw data into a competitive advantage.
The Tools: SQL, Data ETL Tools, Python, BigQuery
We architect clean data pipelines and manage complex migrations with zero downtime.
Cloud & Infrastructure Support
Reliable hosting and support on the world’s biggest platforms.
The Tools: AWS, Azure, GCP
Expert support for cloud migration, security auditing, and 24/7 infrastructure monitoring.
English
C2 Proficiency
German
Italian
French
Dutch
Turkish
Spanish“Efficiency is not just about cutting costs; it’s about reallocating resources to where they matter most.”
Discover your potential overhead reduction with our savings calculatorIndustries We Support
OLYMP provides specialized support across diverse global sectors, adapting our workflows to the unique demands of your industry.
E-commerce & Retail
Order Processing • Returns • Peak ScalingHigh-volume customer inquiries, order processing, and returns.
Healthcare & HealthTech
Patient Scheduling • Billing • ComplianceInquiry handling and medical records processing.
Technology & SaaS
Technical Support • Tier 1 & 2 • Custom DevTechnical troubleshooting, user onboarding, and dedicated developers.
Insurance
Claims Support • Policy Inquiries • AdminOutbound follow-ups and document processing.
Telecommunications
Billing Issues • Service Activation • OutagesMulti-channel support for technical queries and order management.
Travel & Hospitality
Booking Changes • 24/7 Live Chat • Virtual AsstReservation management and itinerary support.
Logistics & Supply Chain
Order Tracking • Shipment Follow-up • DataWorkflow coordination and custom tracking.
Real Estate
Property Inquiries • CRM Mgmt • ViewingsVirtual assistance and routine administrative workflows.
Education & EdTech
Enrollment • LMS Development • SupportMulti-channel support, student enrollment.